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Frequently Asked Questions
If you have questions, we have answers for you here. In case we don't, please feel free to reach out to us here enquiry@gaiascience.com.sg.
I can’t find the product I’m looking for on your website. Can Gaia Science still help?
Absolutely. Even if a product is not listed in our website’s product portfolio, Gaia Science is able to source a wide range of scientific and laboratory equipment through our extensive network of global partners and suppliers.
Our team can assist you in identifying suitable models or alternatives that meet your specifications and application needs.
Simply contact us at enquiry@gaiascience.com.sg or use our Enquiry Form, and we’ll be happy to help source the right solution for your laboratory.
What if I am interested to obtain more information about a product?
You can contact us by emailing us at enquiry@gaiascience.com.sg or call us a +65 6897 2772. Alternatively, please fill up our enquiry form available on our website. Our team will get back to you in 24 hours.
The product I want is out of stock. What are my options?
If a product is out of stock, we can notify you when it’s available, suggest alternatives, or help source it for you.
Can you help with product installation and training?
Yes. Gaia Science provides comprehensive installation, commissioning, and user training for all equipment we supply.
Our technical team ensures that your instruments are properly set up, tested, and ready for operation according to the manufacturer’s specifications.
We also offer on-site or virtual user training sessions to help your team become familiar with the equipment’s operation, maintenance, and safety procedures — ensuring optimal performance and confidence in daily use.
Do you provide preventive maintenance or service contracts?
Yes, we provide preventive maintenance and service contracts for the equipment we supply. Our team ensures regular servicing, calibration, and timely support to help your equipment operate at optimal performance and minimize downtime. We can also customize the maintenance schedule and service package according to your laboratory’s specific needs.
Simply contact us at service@gaiascience.com.sg or use our Enquiry Form, and we’ll be happy to help source the right solution for your laboratory.
